Recommended launch refund window
Offer a clear refund window such as 14 days for personal purchases where MindBridge does not work as described for the customer's supported format or reasonable recovery use case.
MindBridge legal copy
Refund Policy Draft
Last reviewed: 2026-05-06. This is draft launch copy for commercial review and is not legal advice.
Fair customer policy, protected business
The refund policy should be generous to genuine customers but clear that MindBridge is not intended as a free one-time bulk archive conversion service followed by a refund.
Free preview first
Use Free Preview to let customers confirm the app opens, previews, or reports on their file before paying. This reduces bad purchases and refund friction.
Abuse prevention
MindBridge may decline refunds after successful large-volume recovery/export activity, obvious policy abuse, repeated refund cycles, or commercial/batch migration activity purchased as a personal licence.
Privacy-safe verification
Refund review should use licence status, support history, activation count, product version, and privacy-safe recovery/export counters where available. Do not inspect private file content unless the customer voluntarily sends it for support.
Pro/team work
Consultants, teams, and archive holders doing bulk recovery should use Pro/Team terms. Professional migration help, custom format investigation, or bulk export work may use separate terms and refund rules.
Support-first handling
Before refusing a refund, support should try to help: check format status, app version, recovery report, and whether the file is a roadmap format rather than a live supported import.